Privacy Policy

Last updated: June 2025

1. Who We Are

NewLeaf Pest Control is a pest control business operating across the West Midlands, United Kingdom.

Contact: hello@newleafpestcontrol.co.uk | 07874 323 710

We are the data controller for the personal information we collect through this website and our services.

2. What Personal Data We Collect

We may collect the following personal information from you:

• Contact details — your name, phone number, and email address
• Location information — your postcode or address, to assess whether we cover your area and to carry out pest control visits
• Service information — details about your pest problem, property type, and any relevant notes you provide
• Communication records — records of enquiries, calls, messages or correspondence between us

3. How We Collect Your Data

We collect personal data in the following ways:

• When you complete the enquiry form on our website
• When you call or message us directly by phone or WhatsApp
• When you send us an email
• When you engage us to carry out pest control services at your property

4. Why We Use Your Data

We use your personal data for the following purposes:

• To respond to your enquiry — to contact you about your pest control request and arrange a visit
• To provide our services — to carry out pest control treatments and follow-up visits
• To send service reminders — if you have a pest control contract, to notify you of upcoming scheduled visits
• To meet legal obligations — such as maintaining records required by industry regulators

Our legal basis for processing your data is:

• Contractual necessity — to fulfil the service you have requested
• Legitimate interests — to respond to enquiries and run our business effectively
• Legal obligation — where we are required to retain records by law

5. How We Store and Protect Your Data

Enquiry form submissions are processed and stored securely by Netlify (our website host), which operates in accordance with GDPR. You can view Netlify's privacy policy at netlify.com/privacy.

We take appropriate technical and organisational measures to prevent your personal data from being accidentally lost, misused, accessed without authorisation, altered, or disclosed.

We retain your personal data for no longer than is necessary for the purposes set out in this policy. In general:

• Enquiry records are retained for up to 2 years
• Customer service records are retained for up to 6 years in line with standard business record-keeping requirements

6. Who We Share Your Data With

We do not sell, rent, or trade your personal data to third parties. We may share your data with:

• Netlify — our website hosting and form processing provider
• Our technicians — solely to carry out your requested pest control service
• Regulatory authorities — if we are legally required to do so

7. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right of access — you can request a copy of the personal data we hold about you
• Right to rectification — you can ask us to correct inaccurate or incomplete data
• Right to erasure — you can ask us to delete your personal data in certain circumstances
• Right to restrict processing — you can ask us to limit how we use your data
• Right to object — you can object to processing based on legitimate interests
• Right to data portability — you can request your data in a portable format

To exercise any of these rights, please contact us at hello@newleafpestcontrol.co.uk. We will respond within 30 days.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

• Email: hello@newleafpestcontrol.co.uk
• Phone: 07874 323 710